In SG 87/2015 was promulgated Rules of Procedure of the general and sectoral conciliation commissions, which are bodies for alternative dispute resolution (ADR).The Committees operate and are administered by the Commission for Consumer Protection (CCP).
Conciliation committees will function as
Sectoral - for settling national and cross-border disputes between consumers and traders in the following sectors - energy, water and wastewater services, electronic communications and postal services, transport and financial services, including financial services from a distance.
General - shall contribute to solving national and cross-border disputes between consumers and traders for contracts for the sale of goods and services, including those related to the warranty, the right of reclamation of goods or services, unfair contract terms, unfair commercial practices, providing essential information, travel services and contracts concluded with consumers.
Conciliation Committees (CC) will consider national and cross-border disputes submitted via the platform for online dispute resolution.
CC will consider disputes which are first directed for solving directly to the traders. Where the parties have not reached amicable solution for their dispute or the decision of the trader does not satisfy the consumer or trader has not acted within 30 days of filing the appeal to it, the consumer may refer the dispute to a general or sectoral conciliation commission depending on the subject of the dispute.
After examining the case on its merits CC prepare and submit to the disputing parties a conciliation proposal in writing. The acceptance of the conciliation proposal by both parties has the binding force of an agreement between them.
The conciliation proceedings is free and the parties do not pay a fee for the proceeding.
There are no comments at the moment.